How can I be sure that I’m getting sound medical advice?

How does the online consultation work?

What types of medication does eu.selfserverx.com offer?

Will insurance cover my order?

What is the difference between a new order and a refill order?

What does the package look like?

What is the return policy?



How can I be sure that I’m getting sound medical advice?
eu.selfserverx.com follows a detailed procedure before granting a prescription. The online diagnostic assessment used by physicians to diagnose patients is far more thorough than any list of questions a doctor asks a patient during a routine visit. All prescriptions are dispensed only by physicians who are fully licensed. These doctors go beyond regulatory requirements by examining each patient file for a broad range of related medical issues, such as anxiety and depression.

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How does the online consultation work?
You will be asked to complete a detailed assessment outlining your medical history and any current medical conditions or medications you may be taking. Beginning with general questions, the assessment increasingly focuses on issues particular to each patient. The questions are similar to those asked by physicians during office visits, yet far more detailed. The physician reviewing your medical history, as well as the pharmacist filling the prescription, may contact you for further details and/or decline your request for a prescription based on the information provided.

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What types of medication does eu.selfserverx.com offer?
We only carry medications that can be safely prescribed without a face-to-face evaluation and delivered at a significant cost savings to you. Our current offerings cover drugs that people may have trouble ordering elsewhere. Besides the convenience, medications such as Viagra and Propecia often cause patients unnecessary embarrassment at their local pharmacy. By being able to purchase these drugs safely and legally online and have them shipped directly to your home, that embarrassment is easily avoided. We encourage you to check back often as our selection of prescription drugs may expand. Please feel free to contact us to suggest drugs you would like to see us carry in the future.

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Will insurance cover my order?
We offer the best possible price and most legitimate products to our customers, but we do not accept insurance as payment. We only offer medicine from Pfizer©, Merck©, Bayer Healthcare©, GlaxoSmithKline© and Lilly ICOS.© dispensed by licensed pharmacists and prescribed by licensed physicians. You need to contact your insurance company directly to determine whether or not it will reimburse you for your order through eu.selfserverx.com.

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What is the difference between a new order and a refill order?
A new order is any first-time order that you place through eu.selfserverx.com. If you have ordered a specific product from us in the past and have previously had our physicians review your medical history and issue a prescription, you are refilling a prescription. Original prescriptions are valid for one year. If you are refilling an order, you may be asked to complete an abbreviated version of the online diagnostic assessment that you filled out when you ordered your original prescription. If your prescription is older than a year, you will be asked to complete the full version of the online diagnostic assessment again.

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What does the package look like?
Your privacy is very important to us, and for that reason we do not indicate the contents of the package on its label. We ship using Royal Mail and other major international couriers which allow you to track your order from the pharmacy to your home. The return address on the envelope displays the name and address of the pharmacy that shipped your product. Because we require an adult signature upon delivery, many of our customers ship their order to a work address so that they will be present to sign for the package.

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What is the return policy?
Prescription medication may not be returned once it is sent from the pharmacy. If you have any questions about the medicine you have received, please contact us and we will refer your question to the pharmacy and/or physician who wrote your prescription, or to our customer service department. In addition, you may e-mail the pharmacy or physician directly using our secure e-mail system by logging on to your account. The secure e-mail system assures you of privacy.

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